ITIJ UK personality of the year award 2011 winner
How it was judged
We included everyone - from the underwriters, to the claims handlers, to the back office staff sorting out the IT systems. This was your chance to nominate someone who you thought should be rewarded for their hard work and dedication to the industry over the last 12 months. The winner was announced on 11th May 2011 at the Mercure Castle Hotel, Windsor during the ITIJ Comedy Dinner at the conclusion of International Travel Insurance Conference Domestic 2011.
And the winner is:
Gregorio Santos
Mapfre Asistencia
I have spent the last 25 years working in the travel industry and throughout my career I have been obsessed with ensuring that consumers can access first-class products and services as easily as possible. One area that is highly exciting to me is how the use of new technologies can enable us to drive improvements in the distribution of travel insurance. I am proud that today MAPFRE Assistance is one of the UK's top five travel insurers and moving forwards my ambition is for MAPFRE Assistance, and our brand InsureandGo, to be the leading provider of travel insurance worldwide.