Frequently asked questions and help

If you were a registered user of the previous ITIJ website your login details will no longer work for this site.

You will need to register again, and you can do it quickly and easily for free right here.

Simply create a free user account and we will send you a password that will allow you to view the latest issue of the magazine for free.

No – although you can do! Although there is a ‘free’ option that allows users access to the website and the latest issue of the magazine, there is much more on offer on the website to users who are willing to pay a small fee.
Our ‘VIP’ members enjoy access to all the profiles that have appeared in ITIJ, as well as being able to comment on articles that are on the website, take part in industry debates and offer their opinion on the regular polls.

Click on the back issues or supplements link, choose the issue you want, then click the "add to basket" button. The issue will be added to your basket. You can then go to checkout and pay (£3 per issue). You will receive an email with a direct link to the issue of your choice. The file will also appear in your account under "File downloads".

If you want to get access to the magazine archive and future issues for 12 months then why not become a ITIJ VIP member.

*You will need to have registered on this site to become an ITIJ VIP user.

**Printed copies of back issues are very limited.

No – ITIJ is the International Travel Insurance Journal, and ITIC is the International Travel Insurance Conference. The two are linked, as ITIJ reports on the conference, but the two are separate entities, with different members of staff. For a link to conference staff, please click here.

Of course – we love to hear from our readers. Either get in touch with us here, write a letter, or post your comment online where you see the "comment" link on the story of your choice. If you are a paid subscriber to ITIJ, you can comment on the web (free registration required). If not, then best to write to the editor.
 
Freelance journalists are welcome to contact the editor as well.

Simply visit the Forward Features page – You will find the list of all forthcoming features – please note that they are subject to change at short notice, though, and as such any company interested in commenting on an upcoming feature should double check with the ITIJ team when it is being run.

We have a very limited number of hard copies, so each request for a hard copy is viewed as a separate case, and charged accordingly.

Back issues and supplements can be downloaded in PDF format.

Due to our need to verify that web users are authentic, web based email addresses are not allowed on the ITIJ website.

Addresses like hotmail, yahoo and gmail will give errors.

Please use your company email address when registering.

If you are a subscriber, but you haven’t received your normal copy, please email: subscriptions@voyageur.co.uk

ITIJ should be on your desk by the end of the first week of the month.

Simple – just get in touch with the editor: editor@itij.co.uk, giving your details and what you would like to write about – we will consider proposals from all fields of the industry.

ITIJ prints in the last week of each month for publication the next month. (Example: the May issue of ITIJ will be printed at the end of April) So, if you would like to contribute to an article or feature that is upcoming, the deadline for doing so is the month before it goes to print.

To download your free issues you need to add them to your shopping basket (note that the cost listed is £0.00). Once you have all of the issues you want go to the checkout. Your basket will have a total £0.00.

You will need to put in your details to create an order. Again, you'll notice that the Payment method is listed as a free order.

Agree to our terms and conditions and click review order. On the review order page you will see an overview of your free order. Click Submit order.

Click on your "My account" link on the left side of the page and then the link underneath File downloads. You will see links allowing you to download your chosen issues.

*You will also receive an email with download links and confirmation of your free order.

Once you have logged in you will see a link called "Site user list" below the "My account" link on the left hand side of the page. Click this link, and choose the ITIJ VIP user you want to contact. Click "view", this will give you information on how long the user has been registered. You will see a "Contact" link above their profile, click this and send your email to the user.

*Please note that although your email address is not viewable on this website the recipeint of your email will see it listed as the sender of the message.

Simply ring or email our sales team!

Group sales manager is David Fitzpatrick: dave@voyageur.co.uk
+44 (0) 1179 22 66 00 ext 218

or alternatively call

James Miller:
jamesm@voyageur.co.uk
+44 (0) 1179 22 66 00 ext 217

To appear in the ITIJ service directory or if you have any queries regarding a current entry, please email Dave Fitzpatrick at dave@itij.co.uk or call +44 (0) 117 9226600 ext.218

Whether it's downloads, back issues, login in or any other website issues please email web@voyageur.co.uk, with details of the problem and any on screen errors if available.

You can also get realtime support via our Twitter support page http://twitter.com/vcreativedesign -  9-5 GMT Monday-Friday.

If you are having problems making payments for back issues, supplements you can email us directly on subscriptions@voyageur.co.uk and we will be able to help.