Back issues

News analysis: No travel cover, no exit

The issue of mandatory travel insurance for tourists has come to the fore once more

Feature: Customer is key

The global travel insurance and related industries are keenly focussing their attention on developing their customer service strategies

Feature: Cruising for a bruising

As cruise ships get ever larger and embark on ever more ambitious itineraries to more distant seas, what are the implications for medical assistance companies?

Feature: ITIC Review: New Orleans

A summary of all the presentations that were made during ITIC New Orleans

Assistance & Healthcare World Markets  - Turkey

The continuing popularity of Turkey as a holiday destination has placed the focus squarely on the provision of medical assistance and clinics in the country

Feature: Tackling fraud

Fraud is one of the most frequently discussed issues among travel insurers and one that remains at the forefront of insurers’ minds

Feature: Keeping it in the family

When it comes to providing ‘family’ travel insurance, definitions and cover vary from company to company and across the globe

Assistance & Healthcare World Markets  - The Gambia

The Republic of The gambia is maturing as a holiday destination, with a growth in demand, and a trend towards more upscale tourism

Feature: Non-disclosure revolution

A forthcoming change in UK law puts the onus on travel
insurance sales teams to ask the right questions of potential customers, not on the customer to give the right answer

Feature: Canada goes stratospheric

It has been noted that the legal expenses component of some UK travel insurance policies is in retreat; ITIJ asks, is this the end of legal expenses as we know it?

Feature: The man in the middle: part II

ITIJ spoke to the Financial Ombudsman Service about the criticisms being levelled at the organisation by travel insurers

Feature: Going, going, gone

It has been noted that the legal expenses component of some UK travel insurance policies is in retreat; ITIJ asks, is this the end of legal expenses as we know it?

Feature: The man in the middle

While consumer complaints to the UK’s Financial Ombudsman Service continue to increase, travel insurance insiders are beginning to complain publicly about the Service

Feature: Going viral

Should a worldwide viral outbreak occur, the implications for the travel insurance industry are immense

Assistance & Healthcare World Markets  - Hong Kong: high-rise costs

Hong Kong’s medical infrastructure refl ects its colonial history and its role as a leading business hub

Feature: Spoilt for choice

UK consumers have a wealth of choice when it comes to travel insurance providers and distribution channels

Feature: Flashbacks from a bad trip

ITIJ asks if travel insurers should take more responsibility for a policyholder who is a victim of crime abroad

Assistance & Healthcare World Markets  - Malta’s medical matters

A round up of the healthcare, assistance and medical evacuation services on the small Mediterranean island